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Policies

Please read ALL of our policies...

LuxuryTime specializes in the sale of brand new and 100% authentic watches only. We cannot sell watches that have been worn or are out of style. Therefore we have set a fair yet firm policy regarding returns.

We accept returns within 7 days of customers' receipt of product.

WATCHES MUST BE RETURNED TO US IN BRAND NEW CONDITION WITH ALL PROTECTIVE PLASTICS/TAPE, HANGTAGS & ACCESSORIES INTACT. UNTIL YOU ARE POSITIVE YOU WILL BE KEEPING THE WATCH, DO NOT WEAR IT. IT IS ALMOST IMPOSSIBLE FOR A WATCH TO BE WORN, EVEN FOR A SHORT PERIOD OF TIME, AND FOR THE WATCH NOT TO BE BLEMISHED OR SCRATCHED IN ANY WAY. NOTE WE WILL CARRY THE FULL COSTS OF THE RETURN OF THE WATCH, IF THE PROBLEM IS REPORTED WITHIN 24HRS OF DELIVERY.

  • All returns must have a Return Authorization No. (RA#). Please call 012 940 1055 prior to return for RA#. This number must be displayed on the outside of the box; this will expedite your return. A watch returned without authorization will be refused.

  • Do not have the bracelet sized (links removed).

  • All products must be returned with original packaging, manuals, protective tape & hang tags etc.

  • Returns will be credited in full minus a 4% restocking fee and original shipping & insurance charges (Shipping Charges - Free delivery throughout South Africa Delivery can take from 2 to 7 days, depending on the availability of stock. Next business day delivery is also available; Customers will be notified within 24Hrs when the watch will be delivered. An order tracking number will also be issued so that all parcels can be tracked 24Hrs a day. Trace your parcel at www.ramint.co.za

  • Restocking charges are waived on an exchange.

  • Credit will be issued in the same form as payment received.

  • Returns must be shipped via traceable courier, e.g. RAM Hand to hand courier services. Return shipment must be pre-paid and fully insured for the amount you expect credit. Collect shipping will be refused. In case of loss or damages, customer is liable.

  • Once you have been issued a RA#, you must ship the watch back so that we receive it within 7 days of us issuing the RA#.

IMPORTANT - It is very hard for us to change/swop a watch that you have ordered from us if you don’t like it, if you see a watch on our site that you like, and have not seen it before, please go into a jewellery store and have a look at it there. You will also note that allot of the watches we sell is not available here in South Africa, so please make 100% sure you want the watch before placing an order. We believe that the above conditions are reasonable, fair and quite simple to adhere. If for some reason one or multiple conditions cannot be met, please call and we will try to help you as our valued customer, BUT you must call before and receive authorization.

Warranty

LuxuryTime warrants all watches to be brand new, genuine and free of defects. Every watch description states the warranty period & if the watch warranty is covered by LuxuryTime or manufacturer. Some watches will come with an International warranty card.
LuxuryTime generally offers a 2 (two)-year warranty from the date of purchase - unless stated otherwise. The warranty covers malfunctions due to manufacturing & material defects, battery replacement & water resistance under regular use within the manufacturer specifications.

The warranty does not cover damages such as scratches, finish, crystals or glass, leather or f abric straps, damage due to excessive wear & tear, damage resulting from wear under conditions exceeding the watch manufacturer's water resistance limitations & damage due to physical and/or accidental abuse.

All warranty repairs must be handled directly through LuxuryTime Watches opened or repaired by any other source will void all warranties. LuxuryTime will cover all parts and labour or replace the watch at our discretion within the warranty period.

All warranty returns must have a Return Authorization No. (RA#). Please call +27 (0)82 877 9308 or +27 (0)86 184 6372 prior to return for RA#. This number must be displayed on the outside of the box. A watch returned without authorization will be refused.

The customer must cover shipping & insurance costs for warranty returns to LuxuryTime. Returns must be shipped via traceable courier, e.g. RAM Hand to hand courier services. Return shipment must be pre-paid and fully insured. Collect shipping will be refused. In case of loss or damages, customer is liable.

Repair Return Address:
www.luxurytime.co.za
Please phone us.

Manufacturer Warranty
In some circumstances LuxuryTime, Is able to pass along a dealer stamped warranty card, in which case the watch will be covered by the manufacturers stated warranty.

When the manufacturer’s warranty is included with the watch, warranty service shall be handled directly between the consumer and the manufacturer. The watch will include a manufacturer’s original endorsed warranty card.

The LuxuryTime warranty will not be in effect if the watch supplied to you comes with the original manufacturer warranty.

Shipping

LuxuryTime offers free RAM Hand to Hand couriers Standard 3 business days, delivery shipping on all watch orders. It can take up to 7 business days for delivery, depending on stock.

Expedited deliveries such as "Next Business Day" & "2nd (second) Business Day" deliveries are also available at an additional cost.

RAM Standard (3 business days delivery) - free

  • Next business day delivery is also available (Customer will be notified within 24Hrs if this service is available)

Our preferred method of shipping is via RAM Hand to Hand couriers. Alternate shipping options & methods are available upon request.

All packages shipped via LuxuryTime are fully insured against loss, theft & damage during transit. An independent 3rd party insurance company covers our packages.

The RAM driver ships all packages with an Adult Signature, requirement prior to release. Before Shipping please inspect the package to ensure it has not been tampered with or damaged.

Shipping to an address other than the billing address

For security purposes LuxuryTime prefers to ship all watches to the billing address. However we recognize the necessity for customers to be able to ship the watch to an alternate address. If you have selected to ship the watch to a different address other than your billing address you will be required to add an "alternate shipping address to file" with your credit card company.
This is a very routine & simple process & should take only a few minutes.

  • Call your bank customer service telephone number; the telephone number is on the back of your credit card.
  • Ask the customer service representative to add an "Alternate Shipping Address to File" & give the representative the address you’d like to have us ship the watch to.

This security procedure benefits & protects both the consumer & LuxuryTime from potential fraudulent orders. This procedure tells us that the cardholder has authorized LuxuryTime to ship the watch to an address other than the billing address. (If an EFT payment is received the watch can be shipped to any destination worldwide)

Shipments to the rest of Africa
Orders shipped to Africa will be free of any charges, are usually delivered within two to three business days from shipping, depending on the availability of stock, delivery can take up to 7 business days. Customer is responsible for all customs, duties, VAT charges & any other charges along the way. All parcels are INSURED to the FULL value against lost theft & damage during transit.

Payment Options

LuxuryTime accepts payment from South African residents in form of:

  • Credit Card: VISA, MasterCard, Diners Club and American Express. All Credit card transactions that will go through Nedbank iveri and will carry a 4% transaction charge. We also accept Paypal , Paypal is used in more than 30 countries worldwide and our customers can rest assure that all their details are safe , Paypal transaction will carry a 5% transaction charge.
  • Personal or Cashier’s Checks drawn upon a SA bank only - We ship the watch only after funds have fully CLEARD, usually 5-7 business days.
  • Electronic Fund Transfers (EFT) to:

    Banking Details:

    Bank: Nedbank
    Account name: Luxurytime
    Account number: 1697101135
    Branch code: 136305
    Branch Name: Menlyn Maine

    Please ad the reference number sent to you by LuxuryTime.co.za as a reference. As soon as payment is received the watch will be sent out. Please note that if EFT payment is made it will take 2 business days for the transaction to be processed unless payment is received via EFT from an Nedbank account holder (The watch can be shipped immediately), all other banks will be 2 business days.

    Direct bank deposits can be made at any Nedbank into the same account as above.

    This form of payment will reflect immediately and the watch can be sent out as soon as payment is received.
    Remember to quote down the reference number sent to you by LuxuryTime.
    Every order made will be issued with an order reference number. An invoice will be sent via EMAIL, fax and with the watch.
  • SID - Secure instant deposit this form of EFT payment will reflect immediately in our bank account , even if you do not bank with Nedbank This is the best form of payment for clients that do not want to use their credit cards online. No need to send proof pf payments - Using the SID transfer facility will carry a 2% transaction charge.

Privacy Policy

Terms & Conditions of Use

PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO YOU.

Luxurytime South Africa specializes in offering new, brand-name quality timepieces to our customers at considerably lower prices than the manufacturers' list prices.

By accessing or using our website at www.luxurytime.co.za, you (the "User") signify that you have read, understood and agree to be bound by these Terms and Conditions of Use ("Terms and Conditions"). We reserve the right to change, modify, add, or delete any portions of these Terms and Conditions at any time without further notice, at our sole discretion. By using this Website, you agree to be bound by any such revisions and should therefore periodically visit this page to determine the then-current Terms and Conditions to which you are bound. It is your responsibility to regularly check the Website to determine if there have been changes to these Terms and Conditions and to review such changes. If you do not agree to abide by these or any future Terms and Conditions, do not use or access, or continue to use or access, the Website.

Use Rights:
You have permission to view, electronically copy and print hard copies of pages from this Website solely for personal, non-commercial purposes related to placing an order or shopping with www.luxurytime.co.za. Except as expressly stated in the Terms and Conditions, you may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, modify or otherwise exploit any images, photographs and/or any other variation of pictorial form on this Website. In the absence of an express, written permission in advance, any other use of this Website, its content and its information, including linking or framing to this Website, is strictly prohibited.

Errors and Inaccuracies:
While our goal is to provide complete, accurate, up-to-date information on our Website, it is not possible to ensure that any website is completely free of human or technological errors. In order to give you the opportunity to view our products in great detail, some products may appear larger or smaller than their actual size in our photographs; and since every computer monitor is set differently, color and size may vary slightly. This Website may contain typographical mistakes, inaccuracies, or omissions, and some information may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions, including after an order has been submitted, and to change or update information at any time without prior notice, including inaccurate or erroneous prices. In the event of a pricing error discovered after an order has already been placed, we will notify you of the error and we will do our best to work with you to reach a mutually acceptable solution. We do, however, reserve the right to cancel the order and notify you of such cancellation. You also have the right to cancel the order in the event of a pricing error. If the order is cancelled by us, then you may replace the order at the corrected price. We sincerely apologize for any inconvenience this may cause.

Contractual Obligation:

ANY PURCHASE ORDERS, QUOTATIONS OR OTHER EXCHANGE OF INFORMATION CONCERNING A SALE OF A WATCH SHALL NOT RESULT IN A BINDING CONTRACT UNLESS AND UNTIL LUXURYTIME ISSUES A SHIPPING CONFIRMATION TO THE PURCHASER.

Personal Information
Your name, Credit Card information, shipping & billing address, telephone numbers, email address & all other private information will remain just that -PRIVATE. LuxuryTime uses your personal information for our billing, verification & shipping purposes only!

Cookies
LuxuryTime website uses cookies only for storage of you shopping cart information. Once you place an item in the shopping cart & continue to browse (even to different websites) as long as you return during the same session, your shopping cart will still maintain the item you placed there earlier.

If you have chosen to turn off your cookies option, you will still be able to use the shopping cart without the above option.

International Shipments
LuxuryTime welcomes inquiries from potential customers who reside outside of South Africa. In order to serve you as efficiently as possible, we have compiled a list of "General Questions" that will answer most of the general questions covering international orders. All orders will be issued with a TRACKING number and the parcel can be tracked 24 HRS a day at www.ramint.co.za

Price Match/Beat Gaurantee
We at Luxurytime.co.za guarantee the lowest prices available online. If you find any watch for a lower price on another South African website, simply call or email us and we will ensure proper price-matching. All price match inquiries must be made prior to placing an order. We are unable to do any sort of price matching after an order is placed. Price match is not available on exchanges. Combined with our reputation and prices, Luxurytime.co.za is truly the last stop for your next watch purchase. Items offered by competing websites must have the same warranty, shipping and return policies. This policy applies to items which are listed as "In Stock" on our site, and offered by a legitimate and established South African based websites who currently has the identical item in stock as well. This offer is not combinable with any other offers, discounts or credits.

Watch Info

Glossary Automatic Watch: An "Automatic movement" needs no battery. The mechanism winds itself by the movement of the watch bearer. Therefore the watch never needs a battery change. An "Automatic" watch typically cost more than a "Quartz" watch. Most watches have matching styles for Quartz & Automatic.

Buckle: The traditional Loop & Pin buckle is called a "buckle". See also "Deployment Clasp" or "Clasp"

Bezel: A "Bezel" is a ring on the top side of the "Case" around the "Crystal" with time intervals engraved. The "Bezel" can be turned either two ways called "Bi-directional", or more popularly one way (anti-clock wise) called "Unidirectional". The purpose of the "Bezel" is to be able to begin timing an event at any given time by aligning the bezel's #12 at the beginning point.

Case: A "Case" is the total housing of the watch excluding the strap or bracelet. The case is the housing of the Dial (face), movement & crystal (glass).

Chronograph: A watch with two independent time systems: one indicates the time of day, and the other measures brief intervals of time. Counters registering seconds, minutes and even hours can be started and stopped as desired, thus enabling the exact timing of an event.

Chronometer: A watch that is a certified "Chronometer" has passed vigorous tests that demand the watch stands up to the high standard of precision the COSC demands (Swiss Official Chronometer Control). The mechanical movement must be close to perfection. If punctuality is your motto, consider a certified "Chronometer".

COSC: The Swiss Official Chronometer Control - Consists of three independent control offices.

Crown: The "Crown" is known better as the Adjustment Knob or as the "Winding Knob" On a Quartz & Automatic watch the crown is used to adjust the time and/or date. On a manual watch the crown doubles as the winding mechanism to power the watch.

Crystal: The "Crystal" is the glass that you look through in order to see the "Dial" (face). The purpose of the crystal is to protect the dial. The Crystal can be made of glass, plastic, or a scratch resistant synthetic material called "Sapphire Crystal".

Deployment Clasp: A "Deployment clasp" is a feature that most quality watches with metal or gold bracelets use to tighten the bracelet to the wrist. The typical "clasp" has two pieces of steel that clip safely beneath one long elegant looking piece of steel thus tightening the bracelet. All manufacturers have slightly different versions and features.

Dial: The "Dial" is the face of the watch showing the time. A blue dial means the face colour of the watch is blue.

Display: The "Display" is the term used to describe the way a watch displays the time. A "Digital Display" will show the time by showing a digital image of the numbers in a window. An "Analogue Display" will show the time by two hands sweeping the dial.

End of Battery Life Indicator: (EOL) The EOL indicates when it is time to replace the existing battery. Different manufacturers use different methods to indicate a low battery, i.e. if a second hand usually sweeps, when the battery is low it will begin to tick.

Finishing: The "Finishes" of watches are of three types
1) Polished surface - means it is shiny, has a high gloss & is reflectant.
2) "Brushed" Finish surface has a galvanized, low gloss & non-reflectant look.
3) "Gold Plated" Finish is a thin layer (usually around 5 microns) of gold elctroplated to Stainless Steel base.

Function: "Function" is a term used to describe the different tasks each time related component performs i.e the date "Function" is the date task the watch performs.

Links:Watches with steel or gold bracelets made of individual attached components. Each individual component is called a "link".

Luminous: “Luminous Hands and/or Hour Markers"- is a standard feature on most watches. The hour markers and/or hands have a coating of "Glow in the dark" which will illuminates in the dark so you can tell the time where there is insufficient light.

Mechanical Movement: A "Mechanical Movement" is a watch's mechanism that is powered by a manual activity such as being wound up by hand or by the movement of the watch.

Movement: The "Movement" is the motor of every watch. The Movement controls all movement aspects of the watch such as the time, date, escape valves, chronograph functions etc.

Perpetual Calendar: A calendar mechanism that automatically corrects long and short months & self adjusts for leap years (i.e. it will count 29 days in February every fourth year).

Power Reserve Indicator: This feature indicates when the power resource of a mechanical movement watch is low & soon the watch will need winding.

Quartz: A Quartz Movement is a watch with a mechanism powered by a "Quartz Crystal". The crystal vibrates when placed in a electronic field, thus powering the watch. Most affordable watches today have Quartz movements. Quartz watches are mostly battery operated.

Safety Clasp: See "Deployment Clasp"

Sapphire Crystal: The "Sapphire Crystal" is a type of glass that covers the watch dial (face). Sapphire crystal is a made of a synthetic material, which is extremely durable, shatter proof & scratch resistant. Therefore Sapphire crystal is popularly used by all manufactures for most of their watches.

Screw-In Crown: A crown that ensures water resistance to a depth of 660 feet. The crown is protected from accidental damage.

Tachometer (Tachymeter): Common feature in chronograph watches. Measures the speed over a predefined distance. The wearer starts the chronograph when passing the starting point and stops it when passing the finish. The wearer can read the speed in units per hour off the tachometer scale.

Unidirectional Turning Bezel: A bezel that turns in only one direction (anti-clock wise). When used to measure dive time, should the bezel be accidentally moved, it will only indicate shorter remaining dive time. Thus eliminating the risk of being left without oxygen.

Water resistance: A watch that is water resistant can withstand water to a certain extent. When a watch is deemed just "Water resistant" it usually means that the watch will safely withstand splashes of water. A watch deemed "water resistant 30m", means that the watch can be immersed into water up to a depth of 30meteres/99 feet. Some watches are water resistant up 1000 feet. Check the watch manual to find out the exact level of water resistance your watch is. The "Water Resistant" feature is common on most watches.